About Your Visit

Where possible please be as prompt as possible for you appointment, late appointments will reduce the experience of your booked treatment or may need to be rescheduled as a result.

Full payment will be necessary should the appointment need to be rebooked. Please take care of valuables as we cannot except liability for their loss.   

To maintain a tranquil environment, we respectfully request that you switch of your mobile

phone for your own enjoyment of the experience

You can make a booking for you treatment using the online booking tool, or if you would like to call to speak to someone or have a question regarding availability or a treatment please email or call. 

By visiting the website – www.signaturebeautymarlow.co.uk

Alternatively, you can email or call.

Please take into consideration the therapist is a sole worker and may be in treatment at the

time of your query, please allow a realistic timeframe for them to get back in touch with

you.

We work on an appointments-only basis and its recommended you rebook when leaving

the studio

On time, there is no waiting room at the studio, if the therapist is running late, they will text

you when they are is likely to be ready.

Please ring the doorbell to make the therapist aware you are waiting outside.

Please bring a brolly in fair weather as we cannot guarantee access early.

Unfortunately, if you are late for your appointment your treatment may need to be cut short

and you will still be charged for the full treatment. We recommend leaving your destination

slightly earlier than anticipated as traffic and parking in Marlow can be a little congested at

times.

Please try and text the studio to let us know if you are running late so suitable arrangements can be made.

New clients will require a patch test 24 hours before any tinting can be carried out, Regular clients will also need to patch text if they haven’t had the treatment in the last 6 months. Please note some treatments may require a consultation or further information before the treatment can be carried out e.g, electrolysis, advanced electrolysis and CACI.  

If your currently being treated for cancer, we can treat you with a letter or email from your

oncologist prior to treatment. Due to insurance regulations, we also require a letter from

your medical practitioner.

Any medical conditions, injuries, skin complaints or infections, please discuss with the

therapist to for fill your treatment options.

For health and safety reasons children and babies are not permitted in the room and children under the age of 16 need to be accompanied by an adult or guardian.

Full payment is required on the day of treatment by cash as well as all major credit/debit cards or bank transfer Discounted courses are paid for in full in advance and are non-refundable, however should you be compromised and cannot have the treatment the remaining  amount is transferable to other treatments.   

We appreciate that sometimes you may need to cancel or reschedule your appointment and we kindly request that you provide at least 24 hours’ notice but preferably 48 hours. This

allows the opportunity for someone else to schedule an appointment.

Cancellations on the day will be charged in full if they cannot be filled. We thank you for

your cooperation and continued support for small local independents on the high street.

Due to the  high demand of  advanced booking requirements, there is a 24-hour cancelation policy, if your appointment is part of a course of treatments, that treatment will be deducted from the total amount of the remaining course. Missing appointments can affect your overall results or additional treatments may need to be purchased to fore fill desired results. A full charge may be incurred if cancelled within 12 hours’ notice if we are unable to fill the appointment.  

No deposit is required, most clients are regulars and have a mutual understanding how

important and vital it is supporting small local independents on the high street by regularly

turning up for appointments or cancelling appointments within the required time frame

allowing “no shows” that create the problem of requiring a deposit.

We ask all our clients to fill out a confidential consultation form and ask for these to be filled

out as honestly as possible as some treatments and products may not be suitable for certain

medical problems, it also means your covered on the studios Insurance should anything go

wrong as well as complying to GDPR rules that protect both the therapist and the client.

A contraindication is a factor which prevents the client from being suitable to have the 

treatment done, this could be medical a condition. Contraindications can be permanent, 

temporary or are area specific. While having some contraindications may mean you are not 

suitable to have a certain treatment at all, others may be able to be worked around with a 

medical practitioner certificate.

It is important to let us know in confidence if you are pregnant as there are certain

treatments and products not suitable throughout pregnancy.

However, we can offer lots of treatments and adapt treatments to suit you and your baby.

A certificate from medical practitioner such as your GP or midwife may be required for

some treatments and insurance purposes

Unopened products in original , undamaged packaging can be returned with 14 days for credit when accompanied with  valid receipt. There will be no refunds or exchanges on opened products. 

This is to make sure you don't have a reaction to certain products used. It is required by all

insurers that every salon carries out a test patch for all new clients as well as those who

have not visited the studio in the last 6 months form their previous visit or if the salon has

changed over to a different product.

Main treatments that require test patching at the studio are for eyebrow/ lash tinting.

Please allow 24 hours after the patch test has been carried out before having one of these

treatments.

No loyalty scheme at present. Due to the studio being a small local independent supporting

such a scheme may be detrimental to continuing trading on the high street.

A small number of vouchers are sold per month but only to and for pre-existing clients. These are virtual vouchers emailed to the” recipient” or to the” purchaser” who can then

print the voucher off at home to pop into a card should they wish.

If you’re an existing client and as a “one off “want to purchase a voucher for a friend or

family member that isn’t a regular client, please do email the studio to check appointment

availability to avoid disappointment.

Or

If you’re not a client of Signature Beauty and wish to purchase a voucher for an existing

client again, please email the studio and we will be happy to advise.

Vouchers are valid for 1 year from date of purchase and can be redeemed against any of the

services.

Cancelation or no shows on the day will have the full amount of the treatment deducted from a gift voucher being used as payment.

Please note that gift vouchers are valid for 1 year from the date of purchase. Cancelation or 

no shows on the day will have the full amount of the treatment deducted from a gift voucher 

being used as payment

Not directly on site but there is plenty of parking at the pay and display car parks located

only a few minutes away near the studio.

Liston road car park, Marlow, SL7 2NJ

In the unlikely event that you have a complaint please let the business owner know by

calling or emailing immediately so it can be resolved or investigate.

All personal information will be collected, processed and held in accordance with the general protection regulations. 

GDPR and your rights under GDPR-ICO reference ZB285038 tier 1